Facebook has revamped its help centre in an attempt to deliver quicker solutions to those that need them, reports hindustantimes.com.
Though the new model can only be used on the desktop version, features and controls typical of a mobile app have been included to make it easier for users to navigate.
A first glance at the new system shows that most of the basic lessons in using the site have been swapped for more advanced tuition. An option to view ‘Privacy Basics’, for example, appears ahead of ‘See What’s New on Facebook’ when the Centre is opened.
The sweeping changes hadn’t been expected, but it’s no surprise that Facebook is pushing its data use policy to the forefront of Help Centre. The site is trusted with hoards of intimate data and its constant tinkering with privacy defaults and controls have left many users confused as to what’s being shared.
Carrying on, as well as inviting users to ‘Discover Games & Apps’, the page makes reporting an issue with the site easier, while parents can gather the lowdown on Facebook’s Safety Resources.
All three categories are available to click on the home page, as too is a page devoted to Timeline, Facebook’s hub for social media content, where users can remind themselves of how to de-tag an embarrassing photo or even share their organ donor status.
The last significant addition is ’What’s New’, which provides basic information on Facebook’s every-growing list of apps, tools and gadgets, like the Facebook Camera app.
Cited by venturebeat.com, Facebook’s chief privacy officer, Erin Egan, said the new Help Centre “demonstrates our commitment to transparency and our continued effort to ensure that the people who use Facebook can create the experience that is right for them.”